Return & Refund Policy

30-Day Return Policy

At CatchProof, we offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

• Be unused and in the same condition in which it was received.

• Be unopened and in its original packaging, where applicable.

• Show no signs of use, wear, damage, alteration, or improper handling.

• Include all original accessories, components, manuals, labels, and packaging.

• Be in a condition suitable for resale.

• Include proof of purchase or your order number.

Products that do not meet these conditions may not be eligible for a return.

To request a return, contact us at thecatchproof@gmail.com within 30 days of delivery.

Please do not send any product back before contacting us. If your return is approved, we will provide you with return instructions and the address where the product must be sent.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

For standard returns, including returns due to a change of mind, the customer is responsible for all return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law.

If you receive an incorrect, defective, or damaged product, please contact us at thecatchproof@gmail.com so we can review the issue and provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or different from the item you ordered, contact us at thecatchproof@gmail.com as soon as possible.

Please include your order number and, where applicable, clear photographs or videos showing the issue so we can properly evaluate your claim.

If we determine that the product arrived damaged, defective, or incorrect, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution as required by applicable law.

Claims involving damaged, defective, or incorrect products are not subject to the unused or unopened requirements that apply to standard change-of-mind returns.

Non-Returnable Items

The following items are not eligible for return under our standard 30-day return policy:

• Products that have been used.

• Products that have been damaged after delivery due to misuse, improper handling, or negligence.

• Products that are missing original components, accessories, or packaging.

• Products showing signs of wear, alteration, or modification.

• Personalized or custom-made products.

• Gift cards.

• Products specifically marked as final sale, where permitted by applicable law.

If you have questions about whether your item is eligible for return, contact us at thecatchproof@gmail.com before sending it back.

These exclusions do not limit any rights that may apply to defective, damaged, misrepresented, or incorrect products under applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different product or variation, you may request a return of the original item in accordance with this policy. Once the return has been approved, you may place a new order for the desired item.

If you received an incorrect or defective product, please contact us before placing another order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for us to process an approved refund. After the refund has been issued, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

Shipping costs and other non-refundable charges will not be refunded unless required by applicable law or the return is the result of an error on our part.

If you have not received an approved refund after the applicable processing period, please contact us at thecatchproof@gmail.com.

Order Cancellations

If you wish to cancel or modify an order, contact us at thecatchproof@gmail.com as soon as possible.

We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.

If an order has already been shipped, you may request a return after receiving it, subject to the conditions of this Return & Refund Policy.

State Consumer Rights

This Return & Refund Policy is intended to apply to customers in the United States.

Certain states may provide consumers with additional rights or protections that cannot legally be waived or limited by this policy.

Nothing in this policy is intended to restrict or exclude any rights available to you under applicable federal, state, or local consumer protection laws.

Where applicable law provides greater consumer protection than this policy, the applicable law will control.

Contact

For any questions regarding returns, refunds, damaged products, or your order, contact us at:

thecatchproof@gmail.com